Me: “One [Seasonal Specialty Drink made with ice] with no coffee.”
The barista marks it down on the cup and goes to make it. When I receive the drink, it looks very suspiciously like coffee is in it. Note: This drink does have a layer of chocolate syrup in it.
Me: “Does this have coffee in it?”
Barista: “No, that’s just the chocolate syrup.”
I’m not convinced, so I take a sip before I leave. It most certainly has coffee in it.
Me: “I really think this has coffee in it.”
Barista: “Oh, I just made it with decaf.”
He remade my drink after that, and I got a coupon for a free drink.
I worked in the food industry for a long time. Once, a friend of mine came to the restaurant I was working in, so I stepped out of the kitchen long enough to say hi. He asked what I would recommend. I told him I knew this place just down the street that served an awesome pizza!
Instructions from the owner of the Phillips 66 service station who gave me a job as a teen in 1957: “Don’t let anyone tell you the customer is always right. But never forget the customer is always the customer.” Still good advice, Rat.
One Rat Special it is…black coffee (the cheapest thing they have – made from the cheapest beans, of course), with a significant surcharge added for the recommendation. That’s one way to get customers to decide. Oh, and don’t forget the $5/minute surcharge for “waiting until you are asked what you want before starting to decide”
There was a hotdog stand on Wabash avenue that had a similar attitude; If you hesitated telling them your order, they’d take the next person behind you & tell you to go to the end of the line & not waste their time. “We have hungry people here waiting for you to make up your mind!”
There’s a gal in our town who works at a grocery store who can be like Rat on some days, so if I ever frequent that store, I line up at a different checkout. (I’m guessing PMS??)
I am 100% with Rat on this. If you don’t care what you get, why the bleep should I? You would get either the easiest thing I can think of, the most disgusting thing I can think of, or the most expensive thing I can think of, depending on my mood. So just tell me what you want.
My pop, a gas station manager, added a Trailer Rental Division in the early 1950s. It became his main business Decades later I was joined to this Family Enterprise. A customer returned complaining about the trailer he had loaded to the brim with rolls of sod. The tires rubbed holes through the steel fenders. He weighed one roll and loaded to our weight limit using his erroneous result. I helped unload it on the hottest, highest dew point of the year. Upon college graduation, I took the position which placed me as far from the public as possible.
I would have first asked if he liked his coffee plain or dressed up. If he answered dressed up, the sky is then the limit, a 20 oz white chocolate mocha with an extra shot (and that’s just to start)…..
Get into a business with a non moronic product. If there someone asks for your recommendation chances are you can hit him pretty hard in the wallet and no one will complain.
Two things: 1. I worked in a factory (making paper cups) right out of high school, then worked retail the rest of my career. I much preferred the factory because the machines didn’t care if you were having a bad day, and they never said “smile!”). 2. In retail, many customers, and coworkers, often commented on my pleasant manner, even to rude customers. However, it’s a good thing they couldn’t read my mind.
BE THIS GUY 8 months ago
BasilBruce 8 months ago
Rat, you rock.
Renatus Profuturus Frigeridus Premium Member 8 months ago
In the end, Rat regained his work despite yesterday’s interview.
ronaldspence 8 months ago
Rat needs to work the answer line at a government agency, he would fit right in!
Cornelius Noodleman 8 months ago
Guy’s nose looks like Rat already kicked it.
Erse IS better 8 months ago
The only correct answer is to sell him the item with the highest profit margin. Of course Rat’s not the owner so why would he care?
The dude from FL Premium Member 8 months ago
Give me a cup of black coffee, none of the hoopla and I’m good. $1.00 you say.
c001 8 months ago
To kick him in the nose, Rat should just climb on the counter.
XF8U-3 8 months ago
This works well at a bar; order say, a whiskey drink – tell the keep to mix up something interesting.
They usually enjoy this.
Asharah 8 months ago
Just sell him the most expensive thing on the menu.
orinoco womble 8 months ago
I wish I could say Rat is wrong. Alas.
Yakety Sax 8 months ago
From NOT ALWAYS RIGHT:
A Decaf Gaff
I’m ordering at a popular coffee chain.
Me: “One [Seasonal Specialty Drink made with ice] with no coffee.”
The barista marks it down on the cup and goes to make it. When I receive the drink, it looks very suspiciously like coffee is in it. Note: This drink does have a layer of chocolate syrup in it.
Me: “Does this have coffee in it?”
Barista: “No, that’s just the chocolate syrup.”
I’m not convinced, so I take a sip before I leave. It most certainly has coffee in it.
Me: “I really think this has coffee in it.”
Barista: “Oh, I just made it with decaf.”
He remade my drink after that, and I got a coupon for a free drink.
Imagine 8 months ago
if you look for idiots you will find idiots.
rshive 8 months ago
Before the day is done, Rat will have done some disservice.
ivanprime93 8 months ago
THIS IS ME
Frog-on-a-Log Premium Member 8 months ago
I agree with Rat. Hmmm, that felt weird to say.
Troglodyte 8 months ago
Hey, but he does give many customers a good fit! :D
win.45mag 8 months ago
SSSSNNNNNAAAAAAP!!
win.45mag 8 months ago
In the second block, it looks like the customer grew a couple inches as rat studded up to him
Huckleberry Hiroshima 8 months ago
I don’t think that customer even came close to rising to the level of idiocy you just assaulted him with, Rat. Get over yourself.
SuperAndy Premium Member 8 months ago
Happy National Coffee Day
https://www.nationaldaycalendar.COM/national-day/national-coffee-day-september-29
cmerb 8 months ago
I just love the RAT : )
Count Olaf Premium Member 8 months ago
A Carmel Apple Mocha with extra spit coming right up.
Croc Holliday 8 months ago
Uh, rat – you do realize you’re on the clock yeah? You really have a hundred other things your employer needs you to be doing right now?
brick10 8 months ago
I recommend what is ever easiest for me to prepare.
Ellis97 8 months ago
Wait till you see the customers at Target.
david_42 8 months ago
Extra large, black, no room for cream.
kaycstamper 8 months ago
Guess which one he can do without!
Goat from PBS 8 months ago
Some people are not cut out for this type of work.
Trust me. I’ve worked in customer service for years.
Robert Miller Premium Member 8 months ago
I worked in the food industry for a long time. Once, a friend of mine came to the restaurant I was working in, so I stepped out of the kitchen long enough to say hi. He asked what I would recommend. I told him I knew this place just down the street that served an awesome pizza!
DaBump Premium Member 8 months ago
Just recommend the most expensive option you think the guy can afford, like the guy who sold me my car.
LKrueger41 8 months ago
Instructions from the owner of the Phillips 66 service station who gave me a job as a teen in 1957: “Don’t let anyone tell you the customer is always right. But never forget the customer is always the customer.” Still good advice, Rat.
pheets 8 months ago
I am with Rat on this one..
del_grande Premium Member 8 months ago
One Rat Special it is…black coffee (the cheapest thing they have – made from the cheapest beans, of course), with a significant surcharge added for the recommendation. That’s one way to get customers to decide. Oh, and don’t forget the $5/minute surcharge for “waiting until you are asked what you want before starting to decide”
aerotica69 8 months ago
When it takes longer to order the drink than it takes to make the drink, it’s time to go home and drink tap water.
gigagrouch 8 months ago
There was a hotdog stand on Wabash avenue that had a similar attitude; If you hesitated telling them your order, they’d take the next person behind you & tell you to go to the end of the line & not waste their time. “We have hungry people here waiting for you to make up your mind!”
Masterskrain Premium Member 8 months ago
Go, Rat, GO!!!
notjimothy 8 months ago
It’s not what SAM would do!
Zebrastripes 8 months ago
The customers are NOT always right! But no reason to kick him in the nose!
klapre 8 months ago
I just love rat. I don’t tolerate idiots well either. I would never survive in a customer service position.
Kaputnik 8 months ago
Small dark roast coffee, black. But that’s at least three things that Rat could screw up.
hoffquotes2 8 months ago
Just give him a plain cup of coffee
John Jorgensen 8 months ago
You missed a trick here Rat. Just recommend the simplest item to make and be done with him.
pripley 8 months ago
Ah, that’s the Rat we know and…love? He was goin’ soft there for a while.
B UTTONS 8 months ago
Excuse me, the customer said … He didn’t really care … Whatever I recommend.
The Customer is Always Right, so I gave him my recommendation. Also from the looks of his nose, I am not the first to tell him.
wildlandwaters 8 months ago
There’s a gal in our town who works at a grocery store who can be like Rat on some days, so if I ever frequent that store, I line up at a different checkout. (I’m guessing PMS??)
pyotr576 8 months ago
Oh Rat, if they leave it up to you, just give them the easiest thing to make.Yeah, I know, that’s not as funny, but …
Silence Dogood Premium Member 8 months ago
Just what we need in the morning…more threats of violence!
Bilan 8 months ago
He should try the OTHER coffee . . . TEA.
[Unnamed Reader - 14b4ce] 8 months ago
Serve the problem customers Postum and see if they can tell the difference
LrdSlvrhnd 8 months ago
I am 100% with Rat on this. If you don’t care what you get, why the bleep should I? You would get either the easiest thing I can think of, the most disgusting thing I can think of, or the most expensive thing I can think of, depending on my mood. So just tell me what you want.
zeexenon 8 months ago
My pop, a gas station manager, added a Trailer Rental Division in the early 1950s. It became his main business Decades later I was joined to this Family Enterprise. A customer returned complaining about the trailer he had loaded to the brim with rolls of sod. The tires rubbed holes through the steel fenders. He weighed one roll and loaded to our weight limit using his erroneous result. I helped unload it on the hottest, highest dew point of the year. Upon college graduation, I took the position which placed me as far from the public as possible.
raybarb44 8 months ago
I would have first asked if he liked his coffee plain or dressed up. If he answered dressed up, the sky is then the limit, a 20 oz white chocolate mocha with an extra shot (and that’s just to start)…..
EXCALABUR 8 months ago
Didn’t think they rehired him.
unfair.de 8 months ago
Get into a business with a non moronic product. If there someone asks for your recommendation chances are you can hit him pretty hard in the wallet and no one will complain.
awgiedawgie Premium Member 8 months ago
“I’ll have a half-double decaf half-caf with a twist of lemon.”
eddi-TBH 8 months ago
If you get one like that, pour him a cup of regular black coffee. He is suffering decision paralysis.
Otis Rufus Driftwood 8 months ago
The customer isn’t ALWAYS right.
Sisyphos 8 months ago
Rat, much to his own relief, believes he is doing a Good Job. And in a sense he is right….
Cathy P. 8 months ago
Two things: 1. I worked in a factory (making paper cups) right out of high school, then worked retail the rest of my career. I much preferred the factory because the machines didn’t care if you were having a bad day, and they never said “smile!”). 2. In retail, many customers, and coworkers, often commented on my pleasant manner, even to rude customers. However, it’s a good thing they couldn’t read my mind.