I remember one time when I worked at Bradlees, in the Automotive department. I was called up to the service desk for a return. The client was returning a Chilton’s manual. I pointed out a few facts: 1) Chilton’s were located in the book/stationary department, not automotive; 2) the book was at least 3 years old (we had a 90-day return policy); 3) it was grease-stained, some of the pages ripped, and there were other signs that it was “loved”; 4) it still had the Ames price sticker on it. The assistant manager just said, “the customer is always right” and refunded the cost of the book. I’ve hated the phrase ever since.
A lot of companies have the slogan, “The customer comes first.” I worked for a company whose slogan was “The employees come first.” Without good employees, you are not going to satisfy your customers.
Like “There’s no such thing as a stupid question.”, “The customer is always right!” is more of a guideline for useful behavior than it is a statement of fact.
Templo S.U.D. about 5 years ago
Teenagers. They know nothin’.
GROG Premium Member about 5 years ago
Revenge is a dish best served over Fox.
Quabaculta about 5 years ago
There are two rules for customer service.#1: The customer is always right.#2: If the customer is wrong, refer to rule #1.
uncleskull about 5 years ago
You never win an argument with a customer.
jpayne4040 about 5 years ago
Even when the customer is clearly wrong, they’re still right!
NeedaChuckle Premium Member about 5 years ago
Mopping bathrooms is preferable to dealing with customers. Shoveling snit is preferable.
Jim Fulgham about 5 years ago
It’s a Karen…
HappyDog/ᵀʳʸ ᴮᵒᶻᵒ ⁴ ᵗʰᵉ ᶠᵘⁿ ᵒᶠ ᶦᵗ Premium Member about 5 years ago
She may be wrong but how hard is it to pour the drink into a bigger cup and fill it up?
Wren Fahel about 5 years ago
I remember one time when I worked at Bradlees, in the Automotive department. I was called up to the service desk for a return. The client was returning a Chilton’s manual. I pointed out a few facts: 1) Chilton’s were located in the book/stationary department, not automotive; 2) the book was at least 3 years old (we had a 90-day return policy); 3) it was grease-stained, some of the pages ripped, and there were other signs that it was “loved”; 4) it still had the Ames price sticker on it. The assistant manager just said, “the customer is always right” and refunded the cost of the book. I’ve hated the phrase ever since.
chris_o42 about 5 years ago
Love her “Far Side” glasses.
Uncle Dad about 5 years ago
“The customer is always right,” was a Sears slogan. And look where they are today!
DanFlak about 5 years ago
A lot of companies have the slogan, “The customer comes first.” I worked for a company whose slogan was “The employees come first.” Without good employees, you are not going to satisfy your customers.
nterhune2176 about 5 years ago
“The customer is always right” is one of the biggest fallacies in the service sector.
pigbayou about 5 years ago
How did he know my ex-wife liked root beer?
the lost wizard about 5 years ago
Mop the floor with her first.
tcayer about 5 years ago
He gets the last laugh. Give her the large and charge her $12!
KEA about 5 years ago
Like “There’s no such thing as a stupid question.”, “The customer is always right!” is more of a guideline for useful behavior than it is a statement of fact.
yangeldf about 5 years ago
“The customer is always right” is nothing but propaganda made up by entitled customers so they could get their way.
JD'Huntsville'AL about 5 years ago
This must be a VERY old strip. I don’t think theaters HAVE “small” drinks anymore. (At least they don’t call them that.)
Stephen Gilberg about 5 years ago
Anyone know what the sign says?
Sailor46 USN 65-95 about 5 years ago
Whoever said the “Customer is always right” hasn’t worked with the public very long.
Night-Gaunt49[Bozo is Boffo] about 5 years ago
Why is he arguing? Get her a large and she needs to fork over more money!