F Minus by Tony Carrillo for May 05, 2022

Thousands of dollars, or thousands of customers? ☹

Hell, I came up with that same exact business model back when I was working retail in the 1980s.

Jack Cohen, of Tesco fame, implemented “The Customer is Always Right – Exchange or Refund, without Question and with a Smile”, back in the 60s. I did my Retail Management Training with him… From market stall, selling tea, in sachets, in the 30s, Tesco became the largest, most successful supermarket in the UK…

Honestly, might be worth a try. I’ve met customers.

All his customers seem to order in case lots, by the pallet.

Check back after 52 weeks, see how many customers are left.

Well it works for most all of the government.

The customer may not always be right, but the customer pays the bills.

I just got a roundaround from a major drug store chain yesterday about their website not performing properly. Nobody knows or cares what you are talking about.

Don’t think that philosophy will work over the long run…..

…and lost hundreds of thousands in sales.

Just think of how much it will lose you in the long run…

My version is: “The customer is right. If they’re obviously wrong, then they’re not a ‘customer’.”

The customer is always right is one of the worst business models to follow. My employees know a lot more about how to help run my business than anyone who just walked in the door.

This company’s business model will cost them costumer loyalty.

soon they’ll be working much less…