Jack Cohen, of Tesco fame, implemented “The Customer is Always Right – Exchange or Refund, without Question and with a Smile”, back in the 60s. I did my Retail Management Training with him… From market stall, selling tea, in sachets, in the 30s, Tesco became the largest, most successful supermarket in the UK…
Jack Cohen, of Tesco fame, implemented “The Customer is Always Right – Exchange or Refund, without Question and with a Smile”, back in the 60s. I did my Retail Management Training with him… From market stall, selling tea, in sachets, in the 30s, Tesco became the largest, most successful supermarket in the UK…