Always read the fine print before you buy anything from any TV provider. Altho, I must admit, I have gotten much better repair service from ATT/DirecTV than I ever got with DirecTV.
Along with that, ATT-at least in my area-has 7 days a week service calls on internet problems. Now, landlines are very different story, so while they do maintain service for current landline owners, they really do not want to install any new landlines.
March our cable bill was due, due to timing we did not have the money to pay it & needed a week. Telephoned them, could not get through had to use “chat” on website Told they were helping people out who had a problem. Employee I chatted with told me not to worry just pay it the next month as automatically giving a month’s grace due to pandemic. Next month I paid them for both months in full. Had waited until received the statement to pay. We were not going out at all then as leaving the outgoing mail once a week in the clip for same in our home mail box to be picked up by USPS.
When next month due date approached were holding mail a week before touching so asked husband to check the amount due online so I could pay on time, even if I had not yet opened the bill. Bill showed a $10 fee for late payment. Again chatted & was told that former employee was wrong only a grace period for certain people not all & had to be individually approved – this payment had been received late. (Long before USPS delays started.) She removed the fee from our account. I now pay the bill to them before we get it – either husband checks online or I telephone for the balance – to make sure there is enough time for the payment to get to them on time. There is no balance until a week & half before it due and have to allow at least a week to reach them timely.
2 weeks ago was running through channels with the remote, their listing channel had notice that as of Sept 1 the package we have was discontinued, would get the package below it & be charged separately for HBO and similar channels included in our old package – we figured an increase of $20 a month. How can they dare change the service without telling one – especially now? When I telephoned for the balance due it was 1 cent less than the month before. When bill finally came there are credits against the premium channel to bring back down to before. How long they will last I don’t know.
Templo S.U.D. over 3 years ago
okay…
Grumpy Old Guy over 3 years ago
It’s sorta clearly in the fine print…..
pekelopan Premium Member over 3 years ago
Now I understand the cable company’s policy.
desperado10mm over 3 years ago
Try Satellite, then you will love cable.
Michael G. over 3 years ago
Online, you can pick and choose.
raptor over 3 years ago
That’s why we dropped cable and satellite and went to online streaming…
timbob2313 Premium Member over 3 years ago
Always read the fine print before you buy anything from any TV provider. Altho, I must admit, I have gotten much better repair service from ATT/DirecTV than I ever got with DirecTV.
Along with that, ATT-at least in my area-has 7 days a week service calls on internet problems. Now, landlines are very different story, so while they do maintain service for current landline owners, they really do not want to install any new landlines.
heathcliff2 over 3 years ago
Not bad. You assume no need to recontact them regarding the same issue for nearly two months. They are in the clear. Yea.
amaneaux over 3 years ago
“We’re open 24 hours! Just not all in a row.”
locake over 3 years ago
Our Frontier bill increases every single month. It is paid automatically so they think people must not look at it.
Bocephus over 3 years ago
Yep, that’s a cable company.
brick10 over 3 years ago
Ah, that sounds closer to reality.
bakana over 3 years ago
Sounds about right.
But, they will Never stop sending you Junk Mail.
mafastore over 3 years ago
March our cable bill was due, due to timing we did not have the money to pay it & needed a week. Telephoned them, could not get through had to use “chat” on website Told they were helping people out who had a problem. Employee I chatted with told me not to worry just pay it the next month as automatically giving a month’s grace due to pandemic. Next month I paid them for both months in full. Had waited until received the statement to pay. We were not going out at all then as leaving the outgoing mail once a week in the clip for same in our home mail box to be picked up by USPS.
When next month due date approached were holding mail a week before touching so asked husband to check the amount due online so I could pay on time, even if I had not yet opened the bill. Bill showed a $10 fee for late payment. Again chatted & was told that former employee was wrong only a grace period for certain people not all & had to be individually approved – this payment had been received late. (Long before USPS delays started.) She removed the fee from our account. I now pay the bill to them before we get it – either husband checks online or I telephone for the balance – to make sure there is enough time for the payment to get to them on time. There is no balance until a week & half before it due and have to allow at least a week to reach them timely.
2 weeks ago was running through channels with the remote, their listing channel had notice that as of Sept 1 the package we have was discontinued, would get the package below it & be charged separately for HBO and similar channels included in our old package – we figured an increase of $20 a month. How can they dare change the service without telling one – especially now? When I telephoned for the balance due it was 1 cent less than the month before. When bill finally came there are credits against the premium channel to bring back down to before. How long they will last I don’t know.
So nice for pandemic help?