Real Life Adventures by Gary Wise and Lance Aldrich for February 16, 2022

At least she’s honest.

I like the ones on Candorville better. How may i hinder you.

45 minutes of “your call is important…thank you for your patience…” Anger management training forgotten.

The one app we would all like to have on our phones, remote demolition.

At lest you can understand what she is saying…

Hello Renee. I’d like to take a moment of your time to talk to you about vinyl siding…

Can you please tell me what how to fold a fitted sheet hello…. anyone there.

I called my bank the other day to ask about a charge that I didn’t recognize. I had to give my name, passcode, last four digits of my social security number, my address, my phone number, and my account number. The first person transferred me to another person and I had to go through all that again. Then that person transferred me. By the time I got to the person who could actually help me, I’d been transferred eight times and had to give all my information each time. I have to wonder, with all the technology we have, why couldn’t they have just transferred my information, too?

Yeah, incompetence gets you nowhere.

Yes, could you please transfer me again and maybe play some of that scratchy elevator music while I’m waiting?

I tried to solve a phone problem with 3 chat agents, who each just passed me onto someone else; the last being a live agent. After hearing my issue, he faked a bad connection and hung up. I called back and the second live agent finally gave me enough information so that I could see the problem source and fix it myself. This last agent, when I described the settings, told me they (customer support agents) were supposed to NOT tell customers about that.

That happened to a relative in the USA last week. She electronically sent her tax documents to the preparation service and in less than 24 hours she was notified that all was done and all she had to do was sign in and then electronically sign the returns so they could be filed. She gave consent for their “bank” to use the information she had on file with the service to pay her prep fees from her federal refund and would then just sign. The service did not acknowledge her giving consent and sent her back to the permission page. She called customer service and eventually talked with a 6th person who asked her what browser she was using and what type of computer, laptop, desktop or telephone she was using. She was told the good news in that she was not alone with these problems and the bad new that the service had problems with her brand of computer in regards to getting to the final sign off. She had to go down to the office and review the documents and sign them off in person. You would think that the tax prep service would either fix the problem or notify people that the final steps are not compatible with a certain brand of computer. Next year she is going to do it herself.

5th person at AT&T asked a 5th time, if I had tried turning my non-working wi-fi modem off then on, and/or if it was plugged, AFTER I had led with, "I tried turning it off then on, and made sure EVERYTHING is plugged in, PLUS I pushed the reset button, (which none of them thought to suggest.)

Honesty as to transfers. A novel concept. However, need to work on problem solving……

The best part is that Renee isn’t even a real person. She is merely the fifth different computer-generated voice-response program he has been sent to.