Bad attitudes come from the top. Good attitudes from CSRs (Customer Service Representatives) help the customers. They deal with customers of all types every day. Most are pretty good. It also helps its the customer is not so terrible in the first place. Improve the attitude of upper management and improve the pay of CSRs.
Bad customer service is the standard. I’ve been on the phone for at least 2 hours over the last couple of days for a bill that was paid on Sept 25 and I still have to call back Monday. To add insult to injury I’m getting e-mails to rate my customer service experience and I have to write a novel and waste even more of my time in the process.
SHAKEDOWNVILLE over 3 years ago
Incurably delusional.
Zebrastripes over 3 years ago
You’ll be frozen for eternity….bye bye now!
clynnb1224 over 3 years ago
just accept the fact that you are bad customer service and move on…either to improve or not…i vote for improvement…
Teto85 Premium Member over 3 years ago
Bad attitudes come from the top. Good attitudes from CSRs (Customer Service Representatives) help the customers. They deal with customers of all types every day. Most are pretty good. It also helps its the customer is not so terrible in the first place. Improve the attitude of upper management and improve the pay of CSRs.
gammaguy over 3 years ago
That’s right. Bad customers shouldn’t get any service at all.
Wanye over 3 years ago
Bad customer service is the standard. I’ve been on the phone for at least 2 hours over the last couple of days for a bill that was paid on Sept 25 and I still have to call back Monday. To add insult to injury I’m getting e-mails to rate my customer service experience and I have to write a novel and waste even more of my time in the process.