At the place, I work, had a lady place an order online. Came in to get her stuff and I pass it over to her and advise her to check to make sure we got everything correct. She says one of the items is wrong. I check her receipt vs the item I handed her and it’s the correct item. But the item she wants is basically the same price, and as a manager, I can make the call to just swap it out. I let her know what the receipt says but that I’m glad to get her the thing she actually wanted at no extra cost.
She then grumbles about how we are always messing up her order and that she’ll wait for the item to be swapped out. Mind you the item has to be cooked. So we get the thing she wants in the oven and then she comes up to the counter again and says she ACTUALLY wanted it a different way even still. At this point, I tell her that I already have her remake in the oven that I agreed to swap out for her at no additional charge and if she wants to make this new change she’ll have to pay for it.
She grumbles some more but decides not to change the order and goes back to waiting. I go discreetly inform the other manager that’s there about what’s going on. The phone rings and I answer it, and the lady comes up to the counter AGAIN while I’m on the phone. I signal the other manager who goes up to help her. This time she tries to tell the manager some BS about her order should be done now and she wants to pick it up. It’s been all of five minutes! It takes at least 15 minutes to cook up food fresh and she has been told this.
Luckily though that was the end of it. But god, I hate it when people pull BS like this.
Read one online where a person comes into store ABC to return an item they bought at store XYZ and when told say they don’t care and still want ABC to refund their money.
My office on a daily basis. We give them a list of accepted documents needed to process. Then they argue that they either don’t need them or we have to accept what they see as acceptable. Had one tell me I didn’t know my job…..I’ve done it for 40 years, attended training as necessary, keep up with administrative changes…..so tell me again how some one who doesn’t work here knows more than me. Another conversation….. Well I called and they told me you have to accept what I bring. My answer….Who is they?
I was an obnoxious know-it-all kid. A couple of teacher made the mistake of saying, “If you know so much…” I said, “OK, I will,” and did it. I wasn’t bad at it. I’ve calmed down a bit since.
Muzi54 over 1 year ago
You let it melt, it’s on you Karen.
seanfear over 1 year ago
yup – the answer i would give as well
Geeky Meerkat over 1 year ago
At the place, I work, had a lady place an order online. Came in to get her stuff and I pass it over to her and advise her to check to make sure we got everything correct. She says one of the items is wrong. I check her receipt vs the item I handed her and it’s the correct item. But the item she wants is basically the same price, and as a manager, I can make the call to just swap it out. I let her know what the receipt says but that I’m glad to get her the thing she actually wanted at no extra cost.
She then grumbles about how we are always messing up her order and that she’ll wait for the item to be swapped out. Mind you the item has to be cooked. So we get the thing she wants in the oven and then she comes up to the counter again and says she ACTUALLY wanted it a different way even still. At this point, I tell her that I already have her remake in the oven that I agreed to swap out for her at no additional charge and if she wants to make this new change she’ll have to pay for it.
She grumbles some more but decides not to change the order and goes back to waiting. I go discreetly inform the other manager that’s there about what’s going on. The phone rings and I answer it, and the lady comes up to the counter AGAIN while I’m on the phone. I signal the other manager who goes up to help her. This time she tries to tell the manager some BS about her order should be done now and she wants to pick it up. It’s been all of five minutes! It takes at least 15 minutes to cook up food fresh and she has been told this.
Luckily though that was the end of it. But god, I hate it when people pull BS like this.
NeedaChuckle Premium Member over 1 year ago
Read one online where a person comes into store ABC to return an item they bought at store XYZ and when told say they don’t care and still want ABC to refund their money.
Vet Premium Member over 1 year ago
My office on a daily basis. We give them a list of accepted documents needed to process. Then they argue that they either don’t need them or we have to accept what they see as acceptable. Had one tell me I didn’t know my job…..I’ve done it for 40 years, attended training as necessary, keep up with administrative changes…..so tell me again how some one who doesn’t work here knows more than me. Another conversation….. Well I called and they told me you have to accept what I bring. My answer….Who is they?
willie_mctell over 1 year ago
I was an obnoxious know-it-all kid. A couple of teacher made the mistake of saying, “If you know so much…” I said, “OK, I will,” and did it. I wasn’t bad at it. I’ve calmed down a bit since.
aussie399 Premium Member about 1 year ago
Customers, and some staff, can be right b@stards