I had a good friend that owned an exotic sport car repair shop. One day when I was picking up my car he got a call from a very angry customer who owned a Lamborghini. The mechanic who answered the call asked the boss what to do.
He took the call, told the guy it would be another week, and he would get his car back. The guy was livid and screaming, but my friend just calmly repeated what he said, and “do you want your car done right, or just done?”
After he hung up, I asked him what was going on with the guys car. He said it was routine for the car, but the guy was already mad, so he put him in the back of the queue and took another car forward and finished it. That new guy would be so grateful. The other guy was mad, had been for weeks (most of it not the shops fault) so pushing him out another week didn’t matter for job satisfaction. He was either going to come back because the work was great, or he would leave because of the delays, most of which he caused, but it was out of the owner’s hands.
I realized for a grease monkey, he was pretty smart. Then again, the bill for my V12 intercooled bi-turbo engine work should have told me that.
JDP_Huntington Beach almost 3 years ago
I had a good friend that owned an exotic sport car repair shop. One day when I was picking up my car he got a call from a very angry customer who owned a Lamborghini. The mechanic who answered the call asked the boss what to do.
He took the call, told the guy it would be another week, and he would get his car back. The guy was livid and screaming, but my friend just calmly repeated what he said, and “do you want your car done right, or just done?”
After he hung up, I asked him what was going on with the guys car. He said it was routine for the car, but the guy was already mad, so he put him in the back of the queue and took another car forward and finished it. That new guy would be so grateful. The other guy was mad, had been for weeks (most of it not the shops fault) so pushing him out another week didn’t matter for job satisfaction. He was either going to come back because the work was great, or he would leave because of the delays, most of which he caused, but it was out of the owner’s hands.
I realized for a grease monkey, he was pretty smart. Then again, the bill for my V12 intercooled bi-turbo engine work should have told me that.
e.groves almost 3 years ago
Isn’t everyone that calls that shop mad?