Drabble by Kevin Fagan for September 11, 2016
September 10, 2016
September 12, 2016
Transcript:
Ralph: I'm still on hold. Phone: Music. Thank you for calling. We know you're waiting and we'll be right with you. Ralph: ... Sigh... Phone: Music. To make sure you get excellent service, this call may be recorded. Music. We're sorry you have to wait. You'll have our full attention in a moment. Ralph: Yawn. Phone: Music June: Do you think it will be much longer? Ralph: I'm not optimistic. Phone: Maybe we're out to lunch or something.
Wilde Bill over 7 years ago
“In the meantime, we’ll play this endless song that loops back onto itself.”
sarazan7 over 7 years ago
This AWFUL song!
WDemBlk Premium Member over 7 years ago
But even if the song is good- it’s constantly interrupted by the taped message “Your call is important to us…”
e.groves over 7 years ago
And when you finally get through, you can’t understand what the other person is saying because they’re in India.
livermoron over 7 years ago
ha, that’s my job, to program call center queues
pshapley Premium Member over 7 years ago
“Your call is very important to us… but not so important that we’ll hire a few more low paid people so you don’t have to wait for hours.”
Rwill over 7 years ago
I once called HP’s tech support about a printer problem. I was on hold for about 2 hours, I was doing other things while listening to the speaker phone tell me that spiel. I hung up and redialed, only to get a message telling me that support closed about 30 minutes into my hold time, they closed up and went home leaving me on hold. So I’m sure I could of been left on hold till they opened the next morning. Actually since it was an 800 number, and they would be footing the bill I kind of wish I had.
JPuzzleWhiz over 7 years ago
Doesn’t that service have a voice-mail option?
hcarpenter1 over 7 years ago
been there and done that too many times