Baldo by Hector D. Cantú and Carlos Castellanos for April 04, 2016
April 03, 2016
April 05, 2016
Transcript:
Man: You are so good at your job! I hope you never leave this place! Baldo: That's the nicest hing a customer has ever told me... Baldo: And the worst.
" A good customer service representative is hard to find,….A personwith good customer service skills can always find a job "
How very true ! People in the U.S. particularly, have by and large lost the ability to give good customer service. It’s difficult enough to find someone who can be polite and smile but finding a person willing to go that extra mile to help a customer, is like finding a needle in a haystack !
You’re correct, also, in saying that people with those skillsets, can go anywhere, and quickly rise in the ranks.
Unfortunately, what used to be the norm – manners, good listening skills, eagerness to please etc -. has gone the way of the Dodo. So much so, that when we do receive, what used to be standard service, we consider it exceptional.
Not only has the quality of customer service fallen but so have our expectations !
" A good customer service representative is hard to find,….A personwith good customer service skills can always find a job "
How very true ! People in the U.S. particularly, have by and large lost the ability to give good customer service. It’s difficult enough to find someone who can be polite and smile but finding a person willing to go that extra mile to help a customer, is like finding a needle in a haystack !
You’re correct, also, in saying that people with those skillsets, can go anywhere, and quickly rise in the ranks.
Unfortunately, what used to be the norm – manners, good listening skills, eagerness to please etc -. has gone the way of the Dodo. So much so, that when we do receive, what used to be standard service, we consider it exceptional.
Not only has the quality of customer service fallen but so have our expectations !