I did PC support for a while in the early ‘90s. I figured the easiest way to handle user requests was to treat them as valid concerns even if they were completely nuts. I learned to say things like, "Let’s see what we can do about this." I moved to doing full time programming and for the first year or so people continued to call me with PC and network problems even though they knew who had taken over the role. I wasn’t that flattered but I could see that my approach was different from some other people’s.
I did PC support for a while in the early ‘90s. I figured the easiest way to handle user requests was to treat them as valid concerns even if they were completely nuts. I learned to say things like, "Let’s see what we can do about this." I moved to doing full time programming and for the first year or so people continued to call me with PC and network problems even though they knew who had taken over the role. I wasn’t that flattered but I could see that my approach was different from some other people’s.