"All our operators are busy helping other customers." "Your call is important to us, please wait..." "Sucker." "On hold?" "How'd you guess?"
Now it says, “Your call will be answered in the order in which it was received. You are number…forty-seven…in the call queue. Your estimated wait time is…three hours and fifty minutes.” BIG improvement.
GR6 about 3 years ago
Now it says, “Your call will be answered in the order in which it was received. You are number…forty-seven…in the call queue. Your estimated wait time is…three hours and fifty minutes.” BIG improvement.