I work at a pizza place. I had a customer come in at 9 pm or so and ask for our snack-sized pizza. I apologized and said we were out, and offer to get her a regular-sized pizza instead of a snack-sized pizza.
She got angry and demanded to know how it was possible we were out. So I explained that we sold out of them earlier in the day.
She is still angry and demands to know why we can’t make more now. I explain that we prepare the dough the previous day but that the dough is only good for a single day, so any of the snack-sized pizzas that we don’t sell by the end of the day have to get thrown out. This means that at the end of every day we have to estimate how many we think we are going to sell the next day. We don’t want to make so many that we have to throw out a bunch of products, but we also don’t want to make so few that we can’t meet the demand for them.
She doesn’t want to give up though and continues to be angry and wants to know why we didn’t make more then. I explain that we tend to sell the snack-sized pizza mostly right after school and work and that today we had more people than normal order them, so they got sold out in the mid afternoon.
She doesn’t understand how it is that we stay in business if we are sold out of this item. I wasn’t entirely sure how to respond to this. The snack-sized pizza costs less than $5, and we MIGHT prepare as many as 10 of them (sometimes only 5) on any given day. This means if we sell all 10 the store has made less than $50. I don’t want to tell her that the snack-sized pizza isn’t what keeps us in business but I’m just not sure what she wants at this point. Well I know she WANTS the snack-sized pizza. But I’m just not getting anywhere with her. I don’t HAVE the snack-sized pizza, I’ve offered her an alternative but she doesn’t want that, and instead seems to want me to explain supply and demand to her.
TLDR: Customer wants a thing but can’t have thing demands that life is explained.
you know, the motto “customer is always right” must be changed at some point. Some people really do need to learn some manners (old or young, i don’t care)
If you search Google for our offices (which we have several very new and larger offices) you will see mine which is the smallest oldest office in the area. So they all flock here then gripe about long waits or being turned away. “But Google says…..”.
I checked out Arby’s own app for a location that was open after work (I get done at 11pm)…the closest one was open till midnight according to their own app…I ordered on their app, only to find they close at 11pm when I arrived. I had to get a refund, but was also bummed out. I also complained on their own app about keeping their info correct.
I used to work for a popular pet store chain. A lady came in and said she was sorry that we would be closing down. My coworkers and I were all confused and we told her the company wasn’t closing down. She said she read in the paper that Pet Mart was closing. We all got it. (We were working for the one with the “s” also in it’s title) . So we explained what our name was, saying it slow. She didn’t get it. She just looked at us sadly, like we were clueless. Then she said “You guys should be looking for another job now, before it is too late! I am sorry the company didn’t tell you”. We just humored her and thanked her. LOL
Geeky Meerkat about 2 years ago
I work at a pizza place. I had a customer come in at 9 pm or so and ask for our snack-sized pizza. I apologized and said we were out, and offer to get her a regular-sized pizza instead of a snack-sized pizza.
She got angry and demanded to know how it was possible we were out. So I explained that we sold out of them earlier in the day.
She is still angry and demands to know why we can’t make more now. I explain that we prepare the dough the previous day but that the dough is only good for a single day, so any of the snack-sized pizzas that we don’t sell by the end of the day have to get thrown out. This means that at the end of every day we have to estimate how many we think we are going to sell the next day. We don’t want to make so many that we have to throw out a bunch of products, but we also don’t want to make so few that we can’t meet the demand for them.
She doesn’t want to give up though and continues to be angry and wants to know why we didn’t make more then. I explain that we tend to sell the snack-sized pizza mostly right after school and work and that today we had more people than normal order them, so they got sold out in the mid afternoon.
She doesn’t understand how it is that we stay in business if we are sold out of this item. I wasn’t entirely sure how to respond to this. The snack-sized pizza costs less than $5, and we MIGHT prepare as many as 10 of them (sometimes only 5) on any given day. This means if we sell all 10 the store has made less than $50. I don’t want to tell her that the snack-sized pizza isn’t what keeps us in business but I’m just not sure what she wants at this point. Well I know she WANTS the snack-sized pizza. But I’m just not getting anywhere with her. I don’t HAVE the snack-sized pizza, I’ve offered her an alternative but she doesn’t want that, and instead seems to want me to explain supply and demand to her.
TLDR: Customer wants a thing but can’t have thing demands that life is explained.
seanfear about 2 years ago
you know, the motto “customer is always right” must be changed at some point. Some people really do need to learn some manners (old or young, i don’t care)
MuddyUSA Premium Member about 2 years ago
@Geeky Meerkat- Some people are just plain idiots!
Vet Premium Member about 2 years ago
If you search Google for our offices (which we have several very new and larger offices) you will see mine which is the smallest oldest office in the area. So they all flock here then gripe about long waits or being turned away. “But Google says…..”.
hk Premium Member about 2 years ago
You wait a lot when you have idiots in line.
Robert Miller Premium Member about 2 years ago
I checked out Arby’s own app for a location that was open after work (I get done at 11pm)…the closest one was open till midnight according to their own app…I ordered on their app, only to find they close at 11pm when I arrived. I had to get a refund, but was also bummed out. I also complained on their own app about keeping their info correct.
quanyindove about 2 years ago
I used to work for a popular pet store chain. A lady came in and said she was sorry that we would be closing down. My coworkers and I were all confused and we told her the company wasn’t closing down. She said she read in the paper that Pet Mart was closing. We all got it. (We were working for the one with the “s” also in it’s title) . So we explained what our name was, saying it slow. She didn’t get it. She just looked at us sadly, like we were clueless. Then she said “You guys should be looking for another job now, before it is too late! I am sorry the company didn’t tell you”. We just humored her and thanked her. LOL