Adam@Home by Rob Harrell for May 19, 2015

uh oh, i guess Adam hasn’t has his first gallon of coffee yet

I guess it is worth of try. As an alternative. Maybe they like it?

The customer is always annoying.

Adam needs to visit this website, if he labors under the delusion that the customer is always right.

http://clientsfromhell.net/

The Customer isn’t Always Right! But it is important to Remember He/She is Always the Customer!

Yes, John Powe, you are spot on again!

Having been a successful businessman, there are a couple of things (actually a lot more, but too many for this opportunity) I recall about the retail business:

1) Customers are like bananas; they always come in bunches…

2) It is the good salesperson who can provide a correct solution to the customer’s problem, and convince the customer it was his/her idea…

There are no stupid questions as long as you stay on topic.

I was told that the customer is not always right, but that the customer is always important.

Friend of mine used to work in graphic arts/advertising/etc. He was working on a rather large project for a rather large company when he went to a meeting with the client’s marketroids and found an unknown individual in the mix. He was informed by the chief marketroid that they had hired a consultant to review my friend’s work and the consultant was recommending changes. “Now, wait a minute,” my friend said. “You hired me because I’m an expert. Now you bring in another expert to critique my work. Whose opinion are you taking?” “Well,” said the client, “this guy’s, I guess.” My friend replied, “Well, now, that makes you an expert, because you are able to discriminate between experts and make an expert decision. I don’t work that way.” And, leaving a huge chunk of change on the table, he walked out. The client’s boss found my friend in the parking lot leaning on his vehicle in obvious distress. “What’s wrong?” asked the boss; so my friend told him what had just happened. Taking my friend in hand, he said, “Come with me,” and led him back to the chief marketroid. With the other “expert” still in the conference room, the boss told the marketroid, “We don’t do business this way. You hired this firm to do a job for you. You don’t hire another firm to second-guess his work. This stops now.” The project on which my friend was working, in a field where a 4% rate of return was considered successful, achieved a 10% rate of return, 2.5 times the norm for success. The customer is not always right.