That customer deserved it. The vast majority of CSRs genuinely want to help. But no one who has been verbally abused right at the beginning of the call is going to have any interest in the customer’s problem. If you want to be treated like a human, act like one.
My husband works in customer service and it’s very annoying to get someone on the phone who wants to cuss you out or blame you for the problem they’re having like you have some personal vendetta against them. It makes it very difficult to help them. You have to try to calm them down first. I’d feel like slamming the phone down on them but he’s always been rather patient, he’s had to be to put up with me for almost 25 years lol!
lisaelizabeth77 over 14 years ago
I hate customer service!
Edcole1961 over 14 years ago
That customer deserved it. The vast majority of CSRs genuinely want to help. But no one who has been verbally abused right at the beginning of the call is going to have any interest in the customer’s problem. If you want to be treated like a human, act like one.
jay_dallas over 14 years ago
WoW! This is so timely - I’m teaching a class in this very thing next week!
lewisbower over 14 years ago
Press one for English
alondra over 14 years ago
My husband works in customer service and it’s very annoying to get someone on the phone who wants to cuss you out or blame you for the problem they’re having like you have some personal vendetta against them. It makes it very difficult to help them. You have to try to calm them down first. I’d feel like slamming the phone down on them but he’s always been rather patient, he’s had to be to put up with me for almost 25 years lol!
Donna Haag over 14 years ago
If one wants good customer service, be a good customer.
JWF Premium Member over 14 years ago
Hey Jay Dallas, Lila is happy to teach “customer service” to your class ;-)
Nighthawks Premium Member over 14 years ago
JWF—monumentally funny!
still laughing…
BTW, maybe Lila can teach a sexual harassment class
JWF Premium Member over 14 years ago
Ha, Nighthawks. Lila teaching a sexual harassment class would also be very funny!
cactusjack63044 over 14 years ago
That explains an awful lot…