Amazon will be trialing its first cashier-less store early next year. Many large supermarkets already have self-service check-outs, MacDonalds, KFC (that I know of) already have self-service order/paymentt systems, soon driverless vehicles will be the norm, I doubt they’ll even bother with a robot receptionist, even one of those android Japanese types.
“Inside the Japanese Hotel Staffed by Robots “
This article in the FT does provide a more balanced view mentioning some companies reversing or refusing automation:
”Amazon’s no-checkout store threatens death of the cashier”
August 01, 2017