I had a fault on my phone and I was told a repair guy would be around sometime during the next day. I took the day off work and waited. About 4pm the phone rang to say that the fault had been corrected..I complained and sent them a bill for my wasted time (my works charge-out rate was at the time £42 per hour). I expected an argument but I received a cheque for the full amount (£42 x 8). Miracles DO happen!
I had a fault on my phone and I was told a repair guy would be around sometime during the next day. I took the day off work and waited. About 4pm the phone rang to say that the fault had been corrected..I complained and sent them a bill for my wasted time (my works charge-out rate was at the time £42 per hour). I expected an argument but I received a cheque for the full amount (£42 x 8). Miracles DO happen!