You’re right it is not as bad as Oliphant makes it…but it wasn’t good either. The first time that I heard the tape I couldn’t understand why the operator came across as being so abrupt. When I listened to it the second time I said, this is not right. Granted Oliphant is using hyperbole a little to far but I do think that the operator should get some remedial training.
Apr 12, 2017