Hang up already.
Many companies use the same recording . Different words, same result.
I called Chevy Corvette division today, It was a tree to climb but I got through fairly simply and they were great!
Those robo-voice prompt systems are the pits. Online Chats can be worse.
Panel 3 cuts to the chase.
I remember when I first saw this one and thinking about just how on-point it was!
Press “3” to be put on hold forever. Press “4” to be hung up on.
Last night calling the cable company! After too many irrelevant questions I hit “0” about 14 times. Then, “I understand you want to speak to someone who can help you. But before I transfer you please answer one more question …”, which I do. Then, ring…ring…ring…click. “If you’d like to make a call, hang up and then dial the number.”
I hate IVR systems. They are a smokescreen for companies to avoid facing customers directly and answering those uncomfortable questions.
I went through the Amtrak phone tree and was on hold while trying to buy a ticket for so long the cell phone battery gave out.
Things haven’t changed much since that cartoon first appeared. One thing that I keep noticing is that a lot of places ALWAYS say at the first, “Listen carefully, as our menu options have changed.” But as far as I can tell, they HAVEN’T changed!
I called about my Medicare and got into an endless loop of “Great Phone Offers Especially For You”. When they cycled beck to the beginning, I tried ‘0’, and it didn’t work. No voice recognition, nothing.
And they wonder why old folks get so cranky.
It is less stressful to just write and mail a letter…!
I always press “0.” For obvious reasons.
My son just started a call center job so I sent this to him for inspiration.
To get to someone who can actually help you, press the exact value of pi.
In the early 80’s a company came out with a universal remote. I worked for mci at the time and we were getting a lot of trouble calls saying they could not get thru to their help desk. We pulled the stats and found thousands of calls abandoned. Turns out the had a part time employee handling the desk, he took the call fixed it and left at the end of his day
Ran into something new lately. I called to order a replacement part for the outside rearview mirror in my motor home. As usual, I got the standard “your call is important to us” claptrap and then expected to hear hold music. Instead, a recording said “if you are over 65, press 2. Otherwise, press 1”. While I had no idea what my age would have to do with ordering a part, I dutifully pressed 2. It transferred me to a sales line for a “Life Alert bracelet”. Needless to say, I was unhappy. When I call to order a spare part, I do not expect to be transferred to Ronco so Vince can sell me a Sham-wow.
Voice mail is away for a company to use you as labor and avoid paying an actual employee. Your pay: usually a real pain in the ass.
My least favorite thing is dealing with a phone tree that doesn’t have the option I need and also doesn’t have an obvious “take me to a human” option. One place which shall remain nameless here, but it’s big, it’s world-wide, it’s got an ego the size of Trump’s and I don’t have a credit card there any longer… doesn’t allow you to press numbers: You must say a choice. None of “operator”, “human”, “agent”, “person”, “help, I’m dying” or “You piece of **&)%$$#!” got me out of the trap of useless options. The magic word turned out to be “attendant.” It’s as though they don’t want you to be satisfied. They failed though. I took extreme pleasure in telling the “attendant” what I thought of the phone tree… and shortly thereafter, once they had refunded the unwarranted extra fee, in running their card through the shredder.
PS: This was the same place where, once I did get a human, I was transferred toward someone with the right chops to get the job done, and waited on hold until the robot told me that it was hanging up because I hadn’t said anything in so long.
I have only limited patience with phone trees and am happy to hang up if I don’t get a human response soon enough. If that means then junking their product, so be it….