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Dilbert Classics by Scott Adams for August 21, 2019

36 Comments

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  1. Grog   droob color
    GROG Premium Member 2 months ago

    Hang up already.

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    favm  2 months ago

    Many companies use the same recording . Different words, same result.

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  3. Clkgdpt3 400x400
    Z51 Premium Member 2 months ago

    I called Chevy Corvette division today, It was a tree to climb but I got through fairly simply and they were great!

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  4. Airhornmissc
    Liverlips McCracken Premium Member 2 months ago

    Those robo-voice prompt systems are the pits. Online Chats can be worse.

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  5. Airhornmissc
    Liverlips McCracken Premium Member 2 months ago

    Panel 3 cuts to the chase.

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    jpayne4040  2 months ago

    I remember when I first saw this one and thinking about just how on-point it was!

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  7. Me
    J. R. Schwarzenhammer Premium Member 2 months ago

    Press “3” to be put on hold forever. Press “4” to be hung up on.

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  8. Snoopy laughs
    HappyDog Premium Member 2 months ago

    Last night calling the cable company! After too many irrelevant questions I hit “0” about 14 times. Then, “I understand you want to speak to someone who can help you. But before I transfer you please answer one more question …”, which I do. Then, ring…ring…ring…click. “If you’d like to make a call, hang up and then dial the number.”

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  9. Avatar 2475
    Troglodyte  2 months ago

    I hate IVR systems. They are a smokescreen for companies to avoid facing customers directly and answering those uncomfortable questions.

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  10. Agent gates130516four
    Radish? Premium Member 2 months ago

    I went through the Amtrak phone tree and was on hold while trying to buy a ticket for so long the cell phone battery gave out.

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    Elizabeth Cooksey Premium Member 2 months ago

    Things haven’t changed much since that cartoon first appeared. One thing that I keep noticing is that a lot of places ALWAYS say at the first, “Listen carefully, as our menu options have changed.” But as far as I can tell, they HAVEN’T changed!

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  12. Glob
    BillJackson2  2 months ago

    I called about my Medicare and got into an endless loop of “Great Phone Offers Especially For You”. When they cycled beck to the beginning, I tried ‘0’, and it didn’t work. No voice recognition, nothing.

    And they wonder why old folks get so cranky.

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  13. Intraining
    InTraining  2 months ago

    It is less stressful to just write and mail a letter…!

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  14. C0f0d5c7 e87a 41ba 947f f2c872d0c3a6
    DCBakerEsq  2 months ago

    I always press “0.” For obvious reasons.

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  15. Nick danger small
    cmforzetting  2 months ago

    My son just started a call center job so I sent this to him for inspiration.

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  16. Wolf
    Mediatech  2 months ago

    To get to someone who can actually help you, press the exact value of pi.

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  17. Dk
    kunddog  2 months ago

    In the early 80’s a company came out with a universal remote. I worked for mci at the time and we were getting a lot of trouble calls saying they could not get thru to their help desk. We pulled the stats and found thousands of calls abandoned. Turns out the had a part time employee handling the desk, he took the call fixed it and left at the end of his day

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  18. Boyknifeoutlet
    Retired engineer  2 months ago

    Ran into something new lately. I called to order a replacement part for the outside rearview mirror in my motor home. As usual, I got the standard “your call is important to us” claptrap and then expected to hear hold music. Instead, a recording said “if you are over 65, press 2. Otherwise, press 1”. While I had no idea what my age would have to do with ordering a part, I dutifully pressed 2. It transferred me to a sales line for a “Life Alert bracelet”. Needless to say, I was unhappy. When I call to order a spare part, I do not expect to be transferred to Ronco so Vince can sell me a Sham-wow.

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    theoldidahofox  2 months ago

    Voice mail is away for a company to use you as labor and avoid paying an actual employee. Your pay: usually a real pain in the ass.

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  20. Large rainbow brain
    Concretionist  2 months ago

    My least favorite thing is dealing with a phone tree that doesn’t have the option I need and also doesn’t have an obvious “take me to a human” option. One place which shall remain nameless here, but it’s big, it’s world-wide, it’s got an ego the size of Trump’s and I don’t have a credit card there any longer… doesn’t allow you to press numbers: You must say a choice. None of “operator”, “human”, “agent”, “person”, “help, I’m dying” or “You piece of **&)%$$#!” got me out of the trap of useless options. The magic word turned out to be “attendant.” It’s as though they don’t want you to be satisfied. They failed though. I took extreme pleasure in telling the “attendant” what I thought of the phone tree… and shortly thereafter, once they had refunded the unwarranted extra fee, in running their card through the shredder.

    PS: This was the same place where, once I did get a human, I was transferred toward someone with the right chops to get the job done, and waited on hold until the robot told me that it was hanging up because I hadn’t said anything in so long.

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  21. Thinker
    Sisyphos  2 months ago

    I have only limited patience with phone trees and am happy to hang up if I don’t get a human response soon enough. If that means then junking their product, so be it….

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