I would say that handing the customer an umbrella goes just a bit beyond making the customer feel special, it shows concern at least, and maybe interest in furthering the relationship beyond the customer/waitress paradigm.
Although I wouldn’t say this is the scenario General Patton had in mind when he said these words. He most likely had in mind the honor of dying on the battlefield while fighting the enemy.
I would say that handing the customer an umbrella goes just a bit beyond making the customer feel special, it shows concern at least, and maybe interest in furthering the relationship beyond the customer/waitress paradigm.
Although I wouldn’t say this is the scenario General Patton had in mind when he said these words. He most likely had in mind the honor of dying on the battlefield while fighting the enemy.