Should’ve called the Senator instead.
And Marty, Can you verify your address, age, phone number AND employee number and can you have somebody verify that? THEY HUNG UP!!
I hate that.It happens to me all the time.
I also don’t understand why medical forms have a math test on them.
Someone must be deaf.
Grrrr, happens to me too ! Or, the rep you’re talking to can’t handle your problem, and transfers your call to someone who presumably CAN. The new rep has to have you repeat everything AGAIN. They have no clue what you just told the last rep.
It’s Tuesday, Brutus! Why should things go differently for you today?
Directv says at the beginning by recording that they have your phone number. Then when you finally get someone, they ask what is your phone number?
Been there, done that. Very frustrating.
I know, you have to give them your number to get hooked up to a person , who then asks for your num,ber…..why in the first place?drives me crazy with the idiocy of these companies
This is not the Born Loser, this is everyone.
Well yea you have to repeat…legal & security concerns keep us from capturing but the account type tells the system where to route the call. So if you are willing to pay 5 times as much for our products…we can have a person waiting on your every call…
The one I really like is after talking to a rep and giving him/her all the details, they say they are transferring my call to a specialist. And I hear them pushing buttons and then on-hold music, and then “click, click”. And then after a few seconds, a woman’s voice is heard, “If you would like to make a call, please hang up and then dial the number.” … CLICK
True and frustrating
I forget which carrier it is (but I’m thinking AT&T) that has on their IVR (Interactive Voice Response aka automated menu) the following:
blah-blah And in what state is the service located? For example, if it’s in Ohio, please say “Ohio.” blah-blah
(That is pretty much an exact quote. I had to call them quite often for the company I worked for in regards to phone issues, etc as we were the IT/Help desk for a lot of businesses.)
I always try pounding on 0 first. That used to work quite often but they’re onto to it now.
May 08, 2015