I have actually called my primary care medical person, been put on hold, driven (a little over 5 minutes) to the clinic, walked in (another 2 or 3), stopped at the desk and asked my question, made my decision, and left. While still on hold. I then left and drove home. Still on hold. I then hung up and called another clinic, where I now have a PCP whose staff actually picks up the phone when it rings.