I’ve never understood why smooth instrumental music is so disparaged. Well, it can sound awful over the phones, but that’s a quality problem with the service. Hmmmm….it’s been a long time since I heard music in an elevator.
Classical Gas. My longest waits on hold were accompanied by a minuet, endlessly repeated.
There was once that I actually enjoyed being on hold for a long period. I don’t know if they ever repeated it, but Gateway had their Phone Support set up with Surfer Music (mostly Beach Boys), with a Surfer Girl DJ! It was great!
Wells Fargo’s hold music is SOOO bad, it makes you hang up and that’s exactly what they expect you to do!