I don’t mind surveys so much if I can ignore them. I hate when I call up a business and before I’ve even gotten to a real person, an automated message is asking me to do a survey.
Believe me, you don’t want me doing a survey BEFORE you’ve done anything for me.
A guy, who gave just average service, asked me to go online at a certain url and please give a 5-star rating. He had done nothing beyond just providing the requested service. His boss gave less than average service, but smiled the whole time. She lied to me twice about what they were going to do for me. I went online and not only gave the guy a 2-star rating (losing one star for begging for accolades), but went onto the company website to complain about them both, and on an industry-related website to complain about that particular company’s outlet. This rating silliness has gotten out of hand. It’s so easy to throw in a large percentage of positive ratings. If I care enough to check first (nearly all purchases on AMZN, etc.), I read the lowest ratings first.
If one reads any reviews on Yelp, or amazon, etc, one begins to notice that many -if not most -of the negative reviews seem to be written by malcontents, trolls, the inept, and other chronic complainers (especially on Yelp!) i once heard that a satisfied customer might tell one or two others, but an unhappy one will tell everyone who cares to listen about their grievences.
For awhile I did all of them because my last job before I retired based our raises on them. But it has become so overwhelming. I do one a week. That’s it.
Why is it when I have waited an unreasonable amount of time, I never get the email asking how my customer experience was? Medical office, tech support, etc. Do they have a way to disable it when everything is out of control?
This customer needs to call corporate and yell at them. It’s not the employee’s fault. The higher ups make them do this. They hate it as much as you. The worst I had it is when I worked at a popular pet store. We were made to try to sell Puppy starter kits, dog training classes, ask them to make a donation to the pet charities, sell them a moss ball (even if they didn’t have a tank or fish), and around Christmas we would ask them to buy stuffed toys for the pet charities as well. I felt sorry for customers for they would get it from an employee in each department, possibly run into a manager and get it from them, then finally make it to the cashier who would do it as well! The cashier got to add the survey on top of all of that. Corporate had management make “games” out of it. Whichever employee sold the most of whatever during the week, they would get a gift card to Lunch somewhere. That or they would make it a group thing and if we reached our goal, we got a “pizza party”. Whew hew! Our names were put on a poster in the back room and we would get check marks or stickers for every sale. Sigh…
If you get a survey from someone, please fill them out when you are happy with the service, not just when you are upset. Thing is, most people will go out of their way to complain when they aren’t happy, but won’t bother to do anything when the service was good. So unfortunately, these poor employees can get in trouble with corporate because it looks like the employees are only doing a bad job.
serenasakitty about 2 years ago
The customer is definitely right. I hate those surveys.
Geeky Meerkat about 2 years ago
I don’t mind surveys so much if I can ignore them. I hate when I call up a business and before I’ve even gotten to a real person, an automated message is asking me to do a survey.
Believe me, you don’t want me doing a survey BEFORE you’ve done anything for me.
drycurt about 2 years ago
A guy, who gave just average service, asked me to go online at a certain url and please give a 5-star rating. He had done nothing beyond just providing the requested service. His boss gave less than average service, but smiled the whole time. She lied to me twice about what they were going to do for me. I went online and not only gave the guy a 2-star rating (losing one star for begging for accolades), but went onto the company website to complain about them both, and on an industry-related website to complain about that particular company’s outlet. This rating silliness has gotten out of hand. It’s so easy to throw in a large percentage of positive ratings. If I care enough to check first (nearly all purchases on AMZN, etc.), I read the lowest ratings first.
gigagrouch about 2 years ago
If one reads any reviews on Yelp, or amazon, etc, one begins to notice that many -if not most -of the negative reviews seem to be written by malcontents, trolls, the inept, and other chronic complainers (especially on Yelp!) i once heard that a satisfied customer might tell one or two others, but an unhappy one will tell everyone who cares to listen about their grievences.
Retliblady Premium Member about 2 years ago
For awhile I did all of them because my last job before I retired based our raises on them. But it has become so overwhelming. I do one a week. That’s it.
purepaul about 2 years ago
Why is it when I have waited an unreasonable amount of time, I never get the email asking how my customer experience was? Medical office, tech support, etc. Do they have a way to disable it when everything is out of control?
GG_loves_comics Premium Member about 2 years ago
I’d like to be able to answer all of them in Steven Wright’s voice. Another bottle of shampoo. I love it.
asrialfeeple about 2 years ago
Won’t you please tell me how I read this strip?
quanyindove about 2 years ago
This customer needs to call corporate and yell at them. It’s not the employee’s fault. The higher ups make them do this. They hate it as much as you. The worst I had it is when I worked at a popular pet store. We were made to try to sell Puppy starter kits, dog training classes, ask them to make a donation to the pet charities, sell them a moss ball (even if they didn’t have a tank or fish), and around Christmas we would ask them to buy stuffed toys for the pet charities as well. I felt sorry for customers for they would get it from an employee in each department, possibly run into a manager and get it from them, then finally make it to the cashier who would do it as well! The cashier got to add the survey on top of all of that. Corporate had management make “games” out of it. Whichever employee sold the most of whatever during the week, they would get a gift card to Lunch somewhere. That or they would make it a group thing and if we reached our goal, we got a “pizza party”. Whew hew! Our names were put on a poster in the back room and we would get check marks or stickers for every sale. Sigh…
quanyindove about 2 years ago
If you get a survey from someone, please fill them out when you are happy with the service, not just when you are upset. Thing is, most people will go out of their way to complain when they aren’t happy, but won’t bother to do anything when the service was good. So unfortunately, these poor employees can get in trouble with corporate because it looks like the employees are only doing a bad job.
Tentoes about 2 years ago
And give us a 5 star review including a video on the USB cable you bought!