The Meaning of Lila by John Forgetta and L.A. Rose for November 07, 2018

  1. Me01 sw
    zmech13 Premium Member over 5 years ago

    Where was this place when I was working in call centers.

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  2. Biflag
    Flatlander, purveyor of fine covfefe  over 5 years ago

    I was in the business for several years, getting the call answered by the 3rd ring was important. Thank God for computers, we didn’t have to read the operators hen scratch

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  3. Toughcat
    bakana  over 5 years ago

    This is how Call Centers work when actually Helping the customer would cost the business Money.

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  4. Doc and fifi
    BWR  over 5 years ago

    AHT (average handle time) is the lifeblood of some of these centers. I do tech support and we’re given around 900 seconds on average. Sometimes it’s easy to hit that mark, other times it’s impossible.

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