Ziggy by Tom Wilson & Tom II


Comments (6) (Please sign in to comment)

  1. Lewreader

    Lewreader said, over 5 years ago

    Customer Service speaks English?

  2. Relevart

    Relevart said, over 5 years ago

    perhaps they can designate a ‘customer wailing wall’ and forego the ‘service’ employee, altogether.

  3. DC Copeland

    DC Copeland said, over 5 years ago


    Whoe, you must live in Miami.

  4. Miba

    Miba said, over 5 years ago

    lol, actually the customer is wrong 90% of the time. 8 years customer service experience pounds this into your head.

  5. DrMoses

    DrMoses said, over 5 years ago

    This is why we’re in a recession…..

    Customer: “Hi, do you have financing options?”

    (I explain the program, and the customer fills out the online form. The site gives an instant decision. She gets declined.)

    Customer: “I got declined. I don’t understand why.”

    Me: “Well, it has to do with your credit. You’ll receive a packet in the mail within 10 business days explaining exactly why you were declined.”

    Customer: “This is ridiculous. Can you help me with this? I think I did something wrong.”

    Me: “Well, I wouldn’t apply again. It’s not likely to change and it means that it will run another credit check on you.”

    (The customer insists, and begins filling it out with me there overseeing. She gets to the section about annual income and planned purchase amount. She puts $100,000 as her annual salary. Keep in mind, she’s no more than 25.)

    Me: “Man, I’m in the wrong business. Can I ask what you do?”

    Customer: “Oh. Well, I’m a student. But my dad works on Wall Street.”

    Me: “But you make $100,000 per year?”

    Customer: “No, my dad does.”

    Me: “But, you’re applying for the card in your name. They need your annual income.”

    Customer: “Can’t I just use his?”

    Me: “No, you can’t. In fact, what you just did is illegal. That’s why you got declined. You’re trying to commit credit fraud.”Customer: “Oh, I can’t do that?”

  6. rgcviper

    rgcviper said, over 5 years ago

    Wow—quite a story, DrMoses. Thanks for sharing.

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