I once was in a jeweler’s shop when a woman tried to return a €1000 ring she had received from her parents (or parents-in-law, can’t remember). The shop owner didn’t want to give her a refund in cash, only another piece of jewelry of the same price. The argument in front of all other customers was very embarrassing. I would have taken her to a private office to discuss the matter.By the way, according to Dutch law the shop owner was right (although most shops will give a refund, they only HAVE to do so for defective merchandise), but still, showing this attitude in front of other customers.. I left without buying anything.