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1. 

   3hourtour said, 13 days ago

   HA-HA

2. 

   arsmall said, 13 days ago

   LoL! Love the sweater.

3. 

   Macushlalondra said, 13 days ago

   If Alexandra catches her doing that she may be out the door very quickly.

4. 

   Fer Lefer said, 13 days ago

   Was it a joke, or a testimonial?

   ( ^ _ ^ ; )

5. 

   Joe Allen Doty said, 13 days ago

   If Alexandra monitors Lila’s calls at another location in the building, Lila could get into trouble if that call was being monitored.

   Often when one calls a customer service number, an announcement says “this call may be monitored for quality control” before the call is put through.

   I notice that either Boyd and Lila have switched stations or have been moved to another location.

6. 

   bald 716 said, 13 days ago

   so this is what those customer service reps are actually doing, i always thought some of them were unscrupulous and underhanded

7. 

   thyasyn said, 9 days ago

   I think I work with many “Lila”s. True they often get caught in the end. The problem here is that length of the call is also a measurement so more likely than not, just say anything to get the customer off the phone. You get caught with this too, but I dont think management cares as much until the problem comes up. Being the person to talk with the customer after this, it usually leads to a long call convincing the customer what really is going on. At some point you eventually want to give up and just agree along with the rest of them. Doesnt help the customer, but it keeps your job secure.