Fred Basset by Alex Graham for June 16, 2014
June 15, 2014
June 17, 2014
Transcript:
They said it would only take half an hour! This doesn't fit! Time is running out mate! are you sure you're reading the right section, dear?! Um...I think so - have you got panel C or panel A?
Anytime I have to assemble anything, I keep wanting to rewrite the instructions. I actually applied a TI once and they said they only hire graduate engineers for that job. I told them that is why their products were only enjoyed by graduate engineers. What they needed for consumer products was to have the engineers teach me to use the product and I could then, as a professional nonfiction writer, explain it to the customers so they could understand it. I didn’t get the job. I still hold that this process should be used, even to the extent of having totally different directions in each language. I may cost insignificantly more, but customer satisfaction should be worth something.