(I explain the program, and the customer fills out the online form. The site gives an instant decision. She gets declined.)
Customer: “I got declined. I don’t understand why.”
Me: “Well, it has to do with your credit. You’ll receive a packet in the mail within 10 business days explaining exactly why you were declined.”
Customer: “This is ridiculous. Can you help me with this? I think I did something wrong.”
Me: “Well, I wouldn’t apply again. It’s not likely to change and it means that it will run another credit check on you.”
(The customer insists, and begins filling it out with me there overseeing. She gets to the section about annual income and planned purchase amount. She puts $100,000 as her annual salary. Keep in mind, she’s no more than 25.)
Me: “Man, I’m in the wrong business. Can I ask what you do?”
Customer: “Oh. Well, I’m a student. But my dad works on Wall Street.”
Me: “But you make $100,000 per year?”
Customer: “No, my dad does.”
Me: “But, you’re applying for the card in your name. They need your annual income.”
Customer: “Can’t I just use his?”
Me: “No, you can’t. In fact, what you just did is illegal. That’s why you got declined. You’re trying to commit credit fraud.”Customer: “Oh, I can’t do that?”
lewisbower almost 13 years ago
Customer Service speaks English?
stewartava almost 13 years ago
perhaps they can designate a ‘customer wailing wall’ and forego the ‘service’ employee, altogether.
Miba almost 13 years ago
lol, actually the customer is wrong 90% of the time. 8 years customer service experience pounds this into your head.
DrMoses almost 13 years ago
This is why we’re in a recession…..
Customer: “Hi, do you have financing options?”
(I explain the program, and the customer fills out the online form. The site gives an instant decision. She gets declined.)
Customer: “I got declined. I don’t understand why.”
Me: “Well, it has to do with your credit. You’ll receive a packet in the mail within 10 business days explaining exactly why you were declined.”
Customer: “This is ridiculous. Can you help me with this? I think I did something wrong.”
Me: “Well, I wouldn’t apply again. It’s not likely to change and it means that it will run another credit check on you.”
(The customer insists, and begins filling it out with me there overseeing. She gets to the section about annual income and planned purchase amount. She puts $100,000 as her annual salary. Keep in mind, she’s no more than 25.)
Me: “Man, I’m in the wrong business. Can I ask what you do?”
Customer: “Oh. Well, I’m a student. But my dad works on Wall Street.”
Me: “But you make $100,000 per year?”
Customer: “No, my dad does.”
Me: “But, you’re applying for the card in your name. They need your annual income.”
Customer: “Can’t I just use his?”
Me: “No, you can’t. In fact, what you just did is illegal. That’s why you got declined. You’re trying to commit credit fraud.”Customer: “Oh, I can’t do that?”
rgcviper almost 13 years ago
Wow—quite a story, DrMoses. Thanks for sharing.