Dogbert: I’ve reduced expenses by giving your tech support group an unlisted number. And a flaw in our product disables your customers’ e-mail. They can’t even write you for help.
Boss: Suppose they ask a friend to e-mail us?
Alice: People who use our product don’t have friends.
I just got here from trying to deal with an online company, to get my birth certificate. They we recommended by the government entity holding the certificate. Upon submission of the credit card info, the site malfunctioned. I can’t find out if my order was placed or not. I had to jump through hoops just to send an email asking about it. There is no phone number. Even their parent company doesn’t have a listing at their customer service department.
Edcole1961 over 13 years ago
Dilbert did it better years ago.
Dogbert: I’ve reduced expenses by giving your tech support group an unlisted number. And a flaw in our product disables your customers’ e-mail. They can’t even write you for help.
Boss: Suppose they ask a friend to e-mail us?
Alice: People who use our product don’t have friends.
Wally: Really? I use it.
alviebird over 13 years ago
Too close to real life.
I just got here from trying to deal with an online company, to get my birth certificate. They we recommended by the government entity holding the certificate. Upon submission of the credit card info, the site malfunctioned. I can’t find out if my order was placed or not. I had to jump through hoops just to send an email asking about it. There is no phone number. Even their parent company doesn’t have a listing at their customer service department.