We almost never buy insurance on anything but a few days ago, while going through some old invoices, I discovered that we had insured my OH’s e-reader a couple of years earlier – something we had both forgotten.
Three days ago the e-reader broke down. Re-booting didn’t work – he was looking into buying a replacement, until I checked that policy again. Two days ago I phoned the insurers and spoke to a very kind and helpful man.
The replacement reader arrived, free of charge, yesterday, and is now up and running – and the insurance still has over a year to run, so it’s been transferred to the new one.
This has never happened to us before! But just this once, I’m so glad we did extend that warranty.